Cancellation & Refund Policy

1. About Our Business

Royal Ranthambore Safari is a privately operated travel and transportation service provider based in Sawai Madhopur, Rajasthan, India.

We provide local transportation, pickup and drop services, hotel transfers, railway station transfers, and transportation to designated safari boarding points in Ranthambore.

We are an independent private travel agency. We are not a government website, government department, or an official website of Ranthambore National Park, Rajasthan Forest Department, or any government tourism authority.

Our website is intended to provide information about our transportation services and facilitate customer inquiries and booking requests.

2. Booking and Confirmation Policy

Submitting an inquiry through our website, WhatsApp, phone, or any other communication channel does not automatically confirm a booking.

A transportation booking is considered confirmed only after:

- The requested service and travel details have been discussed.

- Vehicle availability has been checked.

- The applicable charges have been communicated.

- The booking has been accepted and confirmed by our team.

Customers are advised to verify all booking details, including pickup location, destination, date, time, vehicle type, and applicable charges before confirming their reservation.

3. Cancellation by the Customer

Customers who wish to cancel a confirmed transportation booking should contact us as soon as possible through the communication channel used for their booking.

Cancellation requests are subject to the following conditions:

- Cancellation requests received before the scheduled pickup time may be eligible for a refund, depending on the booking terms.

- Any cancellation charges applicable to the booking will be communicated to the customer.

- Bookings cancelled after the vehicle has been dispatched or the transportation service has commenced may not be eligible for a full refund.

- No-show bookings, where the customer does not arrive at the agreed pickup location and does not inform us in advance, may be subject to applicable charges.

- Any non-refundable charges, if applicable, will be disclosed to the customer before booking confirmation.

We aim to handle cancellation requests fairly and transparently.

4. Refund Policy

Refund eligibility depends on the type of service booked, the cancellation timing, and the terms communicated at the time of booking.

If a refund is approved:

- The refund will be processed through the original payment method wherever possible.

- Refund processing time may depend on the payment provider or bank.

- Any applicable cancellation charges or non-refundable amounts will be deducted where previously disclosed and agreed upon.

- Customers will be informed about the refund status through the available communication channel.

We do not guarantee a full refund for every cancellation. Refunds will be handled according to the applicable booking terms and relevant laws.

5. Cancellation by Royal Ranthambore Safari

In certain circumstances, we may be unable to provide a confirmed transportation service due to vehicle unavailability, operational issues, road conditions, or other unforeseen circumstances.

If we cancel a confirmed service:

- We will inform the customer as soon as reasonably possible.

- We may offer an alternative transportation arrangement, subject to availability and customer approval.

- If an alternative arrangement is not accepted or available, the customer may be eligible for a refund of the amount paid for the cancelled service.

Any refund will be processed according to the applicable payment and refund procedures.

6. Delays and Changes in Travel Plans

Customers are requested to inform us promptly if there are changes to their arrival time, train schedule, hotel location, or transportation requirements.

We will make reasonable efforts to accommodate such changes, subject to vehicle availability and applicable charges.

Delays caused by traffic, weather conditions, road closures, railway delays, or other circumstances beyond our reasonable control may affect the transportation schedule.

Any additional charges for changes to the booking will be communicated to the customer before confirmation.

7. Safari Boarding Point Transportation

Royal Ranthambore Safari provides transportation services to and from designated safari boarding points, hotels, and railway stations, as applicable.

Our transportation service does not mean that we are the official authority responsible for safari permits, forest entry permissions, safari zones, or wildlife safari operations.

Safari permits, entry tickets, safari timings, and vehicle allocation within Ranthambore National Park are subject to the rules and availability of the relevant authorities.

Any safari permit or third-party service booked separately is subject to the cancellation and refund terms of the respective provider or authority.

8. Third-Party Services

If a customer independently books any hotel, safari permit, ticket, or other third-party service, the cancellation and refund terms of that respective provider will apply.

Royal Ranthambore Safari is not responsible for refunds or cancellations of services that are not directly provided or collected for by our business.

Where we assist with a third-party arrangement, the applicable provider's terms will be communicated wherever relevant.

9. Contact Us

For cancellation requests, refund inquiries, or assistance regarding your transportation booking, please contact us using the details below.

Business Name: Royal Ranthambore Safari

Location: Sawai Madhopur, Rajasthan, India

Phone / WhatsApp: [7976301245]

Email: [royalranthamboresafari@gmail.com

We are committed to providing clear information, fair cancellation procedures, and a reliable transportation experience for our customers.